Hiya and thanks for stopping by!… Our current lead time to make an order is 1-2 weeks.

- SHIPPING & RETURNS -

 

 

- DELIVERY -

We currently ship all orders via ROYAL MAIL. If you are unsure if we deliver to your country, please get in hello@bidiboon.com

 

UK CUSTOMERSFREE Standard UK Delivery on orders over £120 (The Channel Islands & Isle of Man excluded)

Standard UK Delivery £5 (1st class) - Please allow 1-2 working days for delivery from dispatch

EUROPEAN CUSTOMERS - Your order should arrive with you within 5-7 working days from dispatch.

Standard Europe Delivery £12

You will be responsible for any customs, import duties and taxes payable for your order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be.

REST OF THE WORLD CUSTOMERS - Please get in touch if you would like more information about the cost of postage to your country.

You will be responsible for any customs, import duties and taxes payable for your order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be.

PLEASE NOTE:

WEIGHT If the total weight of a parcel is over 2KG, an extra shipping fee may be charged. This is unusual & we will contact you separately if the total weight exceeds 2kg.

IMPORT TAXES & DUTY CHARGES may apply for international orders outside of the UK & EU. Please note that international customers will be liable for any import duty or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt.

ORDER DETAILS Customers are responsible for providing correct contact number, email address &  postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.

CANCELLATIONS

Every order placed is made-to-order, and as a small business we cannot accept any cancellations after 24 hours of purchase. We offer a 14 day returns policy from the date of dispatching the goods. In this instance all refunds exclude postage costs, customs and import duties, unless a mistake has been made by us.

RETURNS

We want you to be happy.

If for any reason you wish to return your BidiBoon, we can offer a refund if it is returned in an unworn condition. please drop us an email at hello@bidiboon.com within 14 days of receipt of goods with your order number, the products you’d like to exchange or return clearly specified & we’ll do our rest.

As a small business, we are not able to cover the cost of returns postage so we ask you to send it back using tracked postage. We are unable to accept responsibility for loss or damage in transit. Once a returned jacket is received back and checked over, refunds will be made within 3-5 days. All returns from oversees must be clearly labelled on the outside of the package as ‘returned goods’ to avoid any extra charges.

EXCHANGES.

All our pieces are unique and made-to-order, so we don't usually hold stock, and therefore most likely wont' be able to offer an alternative. but if you wish to exchange for any reason, it's always worth contacting us at hello@bidiboon.com to ask what we can do.